Events and ticketing
Every attendee leaves with an opinion. Catch it the same night.
Send one link after the event, or put a QR code on the ticket. Attendees write one comment; Service Monitor Adapt scores entry, venue, content, food and drink, and value from their words, and asks a short follow-up when something is left vague. Topics are configurable per event.
Why it fits
One event, a thousand moving parts
Queues, sound, sightlines, bar waits, toilets, staff: a single star rating cannot tell you which one cost you. Adapt separates the topics, and safety or conduct mentions alert your event team in real time. The rest lands as a rated scorecard and a fix list for the next date.
For ticketing platforms
Feedback built into the ticket journey
If you run a ticketing platform, Adapt fits the post-purchase and post-event flow you already own, giving every organiser rated feedback without building a survey product yourself. Every event runs the same flow, so scores are comparable across venues, dates, and tours.
See it running on your event’s topics
Book 15 minutes and we will show you the survey flow with event topics, or start with a free audit of your public reviews.
Adapt is built by Service Monitor, the UK customer experience company measuring service for hospitality, leisure, and retail operators every day. Our other services include: